Terms and Conditions

These Terms govern the use of www.coppapizzeria.com and any other related agreement or legal relationship with the Owner in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

www.coppapizzeria.com is provided by:

Coppa Pizzeria Cultural Association,
Via Francesco Negri, 61
Rome

Owner contact email: ingiustizia@coppapizzeria.com

“www.coppapizzeria.com” refers to:
this website, including its subdomains and any other website through which the Owner makes its Service available;

What the User should know at a glance:

The Service /www.coppapizzeria.com is intended exclusively for Consumers.

The right of withdrawal applies only to European Consumers.

TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using www.coppapizzeria.com.

Single or additional conditions of use or access may apply in specific scenarios and, in such cases, are further indicated within this document.

By using www.coppapizzeria.com, Users confirm that they meet the following requirements:
Users must qualify as Consumers;

Content on www.coppapizzeria.com

Unless otherwise specified or clearly recognizable, all content available on www.coppapizzeria.com is owned or provided by the Owner or its licensors.

The Owner makes every effort to ensure that the content provided on www.coppapizzeria.com does not violate applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report any related complaints using the contact details provided in this document.

The Owner holds and reserves all intellectual property rights for such content.

Users may therefore not use such content in any way that is not necessary or implied in the proper use of the Service.

Access to external resources

Through www.coppapizzeria.com Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

The conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, derive from the terms and conditions of each such third party or, in the absence of these, from applicable law.

Acceptable use

Www.coppapizzeria.com and the Service may only be used within the scope of what they are provided for, in compliance with these Terms and applicable law.

Users are solely responsible for ensuring that their use of www.coppapizzeria.com and/or the Service does not violate any law, regulation or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, including denying Users access to www.coppapizzeria.com or the Service, terminating contracts, reporting any misconduct carried out through www.coppapizzeria.com or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected of engaging in any of the following activities:

violating laws, regulations and/or these Terms;
violating third-party rights;
causing considerable harm to the legitimate interests of the Owner;
offending the Owner or any third party.

TERMS AND CONDITIONS OF SALE

Paid Products

Some of the Products provided on www.coppapizzeria.com, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of www.coppapizzeria.com.

Product description

The prices, descriptions or availability of Products are indicated in the respective sections of www.coppapizzeria.com and are subject to change without notice.

Although Products on www.coppapizzeria.com are presented with the greatest technically possible accuracy, the representation on www.coppapizzeria.com through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference purposes only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchase process.

Purchase process

All steps taken from choosing a Product to submitting the order are part of the purchase process.

The purchase process includes the following steps:

Users must choose the desired Product and verify their purchase selection.
After reviewing the information displayed in the purchase selection, Users may place the order by submitting it.

Order submission

The submission of an order determines the conclusion of the contract and therefore creates for the User the obligation to pay the price, taxes and any further fees and expenses, as specified on the order page.
In the event that the purchased Product requires action from the User, such as the provision of personal information or data, specifications or special wishes, the submission of the order creates for the User the obligation to cooperate accordingly.
Upon submission of the order, Users will receive a receipt confirming that the order has been received.

When the User submits an order, the following applies:

All notifications related to the purchase process described must be sent to the email address provided by the User for such purposes.

Prices

During the purchase process and before order submission, Users are informed about any fees, taxes and costs (including, where applicable, delivery costs) that will be charged to them.

Prices on www.coppapizzeria.com are displayed:
including all applicable fees, taxes and costs.

Offers and discounts

The Owner may offer discounts or provide special offers for the purchase of Products. Any offer or discount will always be subject to the eligibility criteria and conditions set out in the corresponding section of www.coppapizzeria.com.

Offers and discounts are always granted at the sole discretion of the Owner.

Repeated or recurring offers or discounts do not create any right or entitlement that Users may enforce in the future.

Depending on the case, discounts or offers shall be valid for a limited time or while stocks last. If an offer or discount is limited in time, the time indications refer to the Owner’s time zone, as indicated in the Owner’s location details in this document, unless otherwise specified.

Payment methods

Information related to accepted payment methods is made available during the purchase process.

Some payment methods may be available only subject to additional conditions or fees. In such cases, related information can be found in the dedicated section of www.coppapizzeria.com.

All payments are independently processed through third-party services. Therefore, www.coppapizzeria.com does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall not be under any obligation to fulfill the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the User.

Retention of Product ownership

Until receipt of the total purchase price by the Owner, the Products ordered shall not become the User’s property.

Delivery

Deliveries are made to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, Users must verify the content of the delivery and report any anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if it is visibly damaged.

Goods are delivered to the countries or territories specified in the relevant section of www.coppapizzeria.com.

Delivery times are specified on www.coppapizzeria.com or during the purchase process.

Failed delivery

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damage or delay after delivery to the carrier if the latter is organized by the User.

If the goods are not received or collected at the time or within the specified period, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or agree on the future course of action.

Unless otherwise agreed, each delivery attempt starting from the second shall be at the User’s expense.

User rights

Right of withdrawal

Unless exceptions apply, the User may have the right to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.

Who the right of withdrawal applies to

Unless any applicable exceptions below apply, Users who are European Consumers are granted a statutory withdrawal right under EU rules, to withdraw from contracts concluded online (distance contracts) within the period specified as applicable to their case, for any reason and without justification.

Users who do not fall within this qualification cannot benefit from the rights described in this section.

Exercising the right of withdrawal

To exercise their right of withdrawal, Users must send the Owner an unequivocal statement of their intention to withdraw from the contract.

To this end, Users may use the model withdrawal form available in the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other appropriate way. In order to meet the deadline within which they can exercise such right, Users must send the notice of withdrawal before the withdrawal period expires.

When does the withdrawal period expire?

Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.

Regarding the purchase of several goods ordered together but delivered separately or in the event of the purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.

Effects of withdrawal

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if applicable, those relating to delivery costs.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements shall be made using the same means of payment used to process the initial transaction. In any event, the User shall not bear any cost or fee as a result of such reimbursement.

… on the purchase of physical goods

Unless the Owner has offered to collect the goods, Users must send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed over to the carrier, or otherwise returned as indicated above, before the 14-day period for returning the goods has expired. Reimbursement may be withheld until receipt of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods beyond what is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the User.

Liability and indemnification

Indemnification

The User agrees to indemnify and hold harmless the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees from and against any claim or demand, including but not limited to legal fees and costs, made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees to the extent allowed by applicable law.

Limitation of liability

Unless otherwise explicitly stated and without prejudice to the applicability of statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).

This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, provided that www.coppapizzeria.com has been used properly and correctly by the User.

Unless damages have been caused by intent or gross negligence, or affect life, health or physical integrity, the Owner shall only be liable to the extent of damages typical and foreseeable at the time the contract was entered into.

In particular, within the limits stated above, the Owner shall not be liable for:

any loss that is not the direct consequence of a breach of the Terms by the Owner;

any loss of business opportunities and any other loss, even indirect, that may be suffered by the User (such as, but not limited to, trading losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);

damages or losses resulting from interruptions or malfunctions of www.coppapizzeria.com due to force majeure, or unforeseen and unforeseeable events and, in any case, independent of the Owner’s will and beyond its control, such as, but not limited to, failures or disruptions of telephone or electrical lines, the Internet and/or other transmission means, website unavailability, strikes, natural disasters, viruses and cyber attacks, interruptions in the delivery of products, third-party services or applications;

Common provisions

No waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information and will respect Users’ rights relating to continued product use and/or compensation, as provided for by applicable law.

In addition, the Service may not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts, etc.).

Service resale

Users may not reproduce, duplicate, copy, sell, resell or exploit any part of www.coppapizzeria.com and of its Service without the Owner’s prior written permission, granted either directly or through a legitimate resale program.
Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of www.coppapizzeria.com.
Intellectual property rights

Without prejudice to any more specific provision of these Terms, all intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to www.coppapizzeria.com are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks – nominal or figurative – and all other distinctive signs, trade names, service marks, word marks, illustrations, images or logos appearing in connection with www.coppapizzeria.com are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties on intellectual property.
Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of such changes.

Such changes shall only affect the relationship with the User from the date communicated to Users onwards.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner.

If legally required, the Owner will notify Users in advance when the revised Terms will take effect.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract all or any rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of www.coppapizzeria.com must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Applicable law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country in which the User is located provides for a higher applicable consumer protection standard, such higher standards shall prevail.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for Consumers in Europe

The above does not apply to Users who qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Dispute resolution

Amicable dispute resolution

Users may bring any dispute to the Owner, who will try to resolve it amicably.

While Users’ right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of www.coppapizzeria.com or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and, if applicable, the details of the related order, purchase or account, to the Owner’s email address specified in this document.

The Owner will process the complaint without undue delay and within 21 days of receiving it.

Online dispute resolution for Consumers

The European Commission has established an online platform for alternative dispute resolution that facilitates an out-of-court method for resolving disputes related to and stemming from online sale and service contracts.

As a result, any European Consumer or Consumer based in Norway, Iceland or Liechtenstein may use such platform for resolving disputes stemming from contracts entered into online. The platform is available at the following link.

Last updated: 18.04.2024